User Accounts Help

Account Access and Security

What benefits come with creating an Al Jazeera account?

Creating an Al Jazeera account streamlines news access, ensuring a personalised experience across your devices.

The Reading List enables saving articles for future reference.
Following favourite authors and topics ensures timely updates.
The “For You” section curates personalised articles and videos.
Notifications and Alerts deliver timely breaking news and updates.

Essentially, an Al Jazeera account provides diverse news access and enhances interaction through personalised features, making it easier to access the most relevant content in a streamlined manner.

How do I create an account or sign in?

To create an account or sign in, click the “Sign Up” button at the top right of the page. You can register with your email address or use a social account to login. We currently support social login through Google, Apple, or Facebook.

Why do I need to allow personalisation to create an account?

Personalisation is at the heart of our user account features—it helps us recommend articles, save your reading list, and send you updates that match your interests. That’s why we ask for your permission to personalise your experience when you create an account.

If you prefer non-personalised experience, you can still browse and read all our content without signing in. However, features like saving articles, getting personalised recommendations, and receiving tailored notifications are only available to users who enable personalisation and create an account.

How can I change my account password on the website?

To change your Al Jazeera account password, follow the following steps:

In the My account section of your Account page, select the Change Password link under the Password label.

Update current password

Enter your current password, a new password that is at least 8 characters long and unique from previously used passwords on Al Jazeera, and confirm the new password.

Set new password

Click on Change password to change your password.

Once you change your password, you can use the new password to login into your Al Jazeera account.

Note: If you are using a social account to login, you will not be able to change your password.

How can I change my account password on the mobile application?

To change your Al Jazeera account password, follow the following steps:

Tap on the Profile tab at the bottom of the screen and click on your username.
Click on ‘Change Password’ under the Password section.
Enter your current password, a new password that is at least 8 characters long and unique from previously used passwords on Al Jazeera, and confirm the new password.

Once you change your password, you can use the new password to login into your Al Jazeera account.

How can I reset my account password while I am trying to log in on the website?

To reset your password, visit the Al Jazeera login page, and take the following steps:

Enter the email address associated with your Al Jazeera account.
Select Continue.
Then select Forgot password.
Check your email inbox for the password reset email.
- Note: If you do not see the reset email come through after a minute, check your junk/spam folders.

Click on the Reset password button in the email.

Note: In case you are unable to click on the Reset password button, you can copy and paste the URL shared below the button to reset your password.

Reset Password Email

Enter a new password that is at least 8 characters long.
Select Reset password to reset your password.

Once you reset your password, you will be asked to use your new password to login to your Al Jazeera Account.

How can I reset my account password while I am trying to log in on the mobile application?

To reset your password, click on the Sign In option on your Profile tab in the mobile application and take the following steps:

Select Forgot password.
Enter the email address associated with your Al Jazeera account.
Check your email inbox for the password reset email.
- Note: If you do not see the reset email come through after a minute, check your junk/spam folders.
Click on the Reset password button in the email.
- Note: In case you are unable to click on the Reset password button, you can copy and paste the URL shared below the button to reset your password.
Enter a new password that is at least 8 characters long.
Select Reset password to reset your password.
Once you reset your password, you will be asked to use your new password to login to your Al Jazeera Account.

I didn’t receive a password reset or verification email. What should I do?

Check your spam or junk folder.
Make sure you entered your email address correctly.
If your link expired, request a new one from the login or verification page.
Still nothing? Contact Us and we’ll help you out!

What are the password requirements for my account?

For your security, your password must be at least 8 characters long and optionally include

Lowercase and uppercase letters
Numbers
Special characters

Can I reuse my previous passwords when changing my account password?

No, for security reasons, your new password must be different from any previous passwords you’ve used on our platform.

What if I haven’t verified my account yet?

You’ll need to verify your email before you can use your account features. Until then, things like saving articles, following topics or authors, and personalising your experience will be locked.
Look for a verification email from us and click the link inside to get started!

Account Management & Privacy

How can I delete my Al Jazeera account on the website?

You have two easy ways to delete your account:

Quick way: Log in and go to your Account page. Click on Privacy Settings and select Delete my account. Follow the steps to confirm.
Need help? If you can’t log in, you can request account deletion by filling out a DSAR form on our Contact Us page and submit a request to delete your account.

How can I get a copy of my data or ask about my privacy rights on the website?

You’re in control of your data and have two ways to access it.

Quick way: Log in, go to your Account page, open Privacy Settings, and click Request my data.
Can’t log in? You can also request your data or ask about your privacy rights by filling out a DSAR form on our Contact Us page.
If you want more information about your privacy rights, you can visit our Privacy Policy.

How can I delete my Al Jazeera account on the mobile app?

You can easily delete your account by following these steps:

Tap on the Profile tab at the bottom of the screen and click on your user. Select the Privacy Settings option and then choose ‘Delete My Account’. Once you confirm, your account will be deleted.

Need help? If you can’t log in, you can request account deletion by filling out a DSAR form on our Contact Us page and submit a request to delete your account.

How can I get a copy of my data or ask about my privacy rights on the mobile app?

You’re in control of your data and can easily access it by tapping on the Profile tab at the bottom of the screen and clicking on your user name. Select the Privacy Settings option and then and click Request my data. You will then be redirected to fill out a DSAR form on our Contact Us page.

What data is collected while creating a user account?

At Al Jazeera, we value your privacy and strive to only collect essential data that is needed to use our services. When you sign up for a user account, we collect your email ID or linked social account and optionally your name. Apart from that, we record your preferences and interactions with our content to help us better personalise the experience for you.

If you want more information about your privacy rights, you can visit our Privacy Policy.

Personalisation, Reading List, Newsletters and Notifications

How is my data used in personalisation?

We record your interactions with different content on our website and mobile app. This is then fed to our personalisation engine and used to figure out what content you prefer so that we can provide you with a more personalised experience, tailored to your preferences.

To help protect your privacy, the data that we collect and store is pseudonymised, so that it can not be linked back to your specific individual user.

How do I use my reading list?

When you’re logged in, just click the “Save” icon on any article you want to keep. You can find all your saved articles in your Account page under Reading List.

How do I get personalised recommendations?

The more you use your account – while viewing content, saving articles or following topics and authors – the more we can recommend stories you’ll love. You can find these personalised stories under the ‘For You’ section on the homepage of the website and mobile app.

How do I manage my notification preferences?

You can easily choose which notifications you want to receive:

Go to your Account page and click on Notifications.
Here, you’ll see all your notification options. You can turn on or off the types of alerts you want—like breaking news or personalised recommendations.
Your changes are saved automatically, so you’ll only get the notifications you care about.
If you’re not receiving notifications or have any questions, just Contact Us and we’ll be happy to help!

Go to your Account page, click on Newsletters, and choose which ones you want to subscribe to or unsubscribe from.
Not seeing our emails? Check your spam or junk folder first. If you’re still not getting them, Contact Us and we’ll help.

Troubleshooting and Support

I still need help. How can I contact support?

If you have any other questions or run into issues, please Contact Us. Our support team is here to help!